At Functional Movement Physio, your privacy is important to us. This policy outlines how we collect, use, store, and protect your personal and health information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPS).

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1. COLLECTION OF PERSONAL INFORMATION

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We may collect the following information to provide safe and effective physiotherapy care:​

• Personal details: name, date of birth, address, phone number, email

• Health information: medical history, current conditions, treatment plans, progress notes

• Payment information: billing and insurance details

• Other relevant information: emergency contacts, referral details

• We collect information directly from you whenever possible. in some cases, we may also collect information from other health professionals involved in your care, with your consent.

 

2. HOW WE USE YOUR INFORMATION

 

Your information is used to:

• Provide physiotherapy assessments and treatment

• Develop personalized care plans

• Monitor treatment progress and outcomes

• Communicate with you regarding appointments, reminders, and follow-up care

• Manage billing, insurance claims, and medicare rebates

• Comply with legal and regulatory obligations

 

WE DO NOT SELL, TRADE, OR SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES FOR MARKETING PURPOSES WITHOUT YOUR CONSENT.

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3. DISCLOSURE OF INFORMATION

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We may disclose your information to:​

• Other healthcare providers involved in your care (with your consent)

• Insurance providers for claims processing

• Authorities where required by law (e.g., legal obligations, public health reporting)

• Your information will always be handled confidentially and securely.

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4. STORAGE AND SECURITY

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We take all reasonable steps to protect your information from misuse, interference, loss, or unauthorised access. This includes:

• Secure electronic records with password protection

• Locked filing cabinets for paper records

• Staff training on privacy and confidentiality

• Information is stored for the period required under legal and professional standards, after which it is securely destroyed or de-identified.

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5. ACCESS AND CORRECTION 

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You have the right to:​

• Access your personal and health information held by us

• Request corrections to any inaccurate or incomplete information

• Requests can be made in writing to our clinic via email or post. we may need to verify your identity before granting access.

 

6. MARKETING AND COMMUNICATIONS

 

With your consent, we may contact you with:​

• Appointment reminders

• Health tips and resources

• Information about clinic updates, workshops, or events

• You can opt out of these communications at any time by contacting us via email at info@functionalmovementphysio.com.au.

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7. THIRD-PARTY LINKS

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Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies

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8. CHANGES TO THIS POLICY

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We may update this policy from time to time. updated versions will be posted on our website with the effective date. please check our website periodically to stay informed.

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9. CONTACT US

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If you have any questions, concerns, or complaints regarding your privacy, please contact:

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EMAIL: INFO@FUNCTIONALMOVEMENTPHYSIO.COM.AU
PHONE: +61 452 245 413
ADDRESS: REAR 2/41 PALMERSTON ROAD HORNSBY 2077

EFFECTIVE DATE: FEBRUARY 16, 2026

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